Shipping policy
At KIVER, we know you're excited to start building your miniature masterpiece. That's why we work hard to process and ship every order as quickly as possible.
Estimated Shipping Times
| Destination | Estimated Delivery |
|---|---|
| United States | 4–14 Business Days |
| United Kingdom | 4–10 Business Days |
| Canada | 4–13 Business Days |
| Australia | 3–7 Business Days |
| Europe | 4–11 Business Days |
| Other Countries | 4–12 Business Days |
Delivery times are estimates and may vary depending on customs clearance, local courier services, weather conditions, or peak holiday seasons.
Order Processing
Orders are typically processed within 48 hours after payment is confirmed.
Our fulfillment team carefully inspects and packages every DIY miniature house kit to ensure it arrives safely and ready for assembly.
Orders placed during weekends or holidays will be processed on the next business day.
Order Tracking
Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number.
You can follow the tracking link provided in the email to monitor your shipment every step of the way.
If you haven't received your tracking information within 3 business days, please contact our customer support team.
Shipping Notes
- Business days exclude weekends and public holidays.
- Shipping times are estimates and are not guaranteed.
- We are not responsible for delays caused by customs inspections, severe weather, or carrier disruptions.
- Please ensure your shipping address is accurate before placing your order.
Thank you for choosing KIVER. We can't wait for you to enjoy building your miniature world.